"An employee's motivation is a direct result of the sum of interactions with his or her manager." - Bob Nelson (Toselli,2020).
Motivation plays a major role in everyone’s
life. Inspiring the employees to perform the best to reach the capacity and
exceed the persistency and commitment for the job can be define as the employee
motivation in other words (Achim, Dragolea
and Balan, 2013). Therefore it is important to build inter relationship
with every employee in the company in order to improve employee motivation in
the organization (Brooks, 2007).
There were key factors that inter
related with employee motivation. Motive, Motivation and Motivator. Inner state
of mindset of the employees that drive towards to achieve the organizational
goal can be define as the Motive (McGregor and Doshi, 2015).Where motivation defines the process
of employee performance that enable the organization to achieve the goal
(Rizwan,Tariq, Hassan and Sultan,
2014).and the factors and techniques that can be used to push the employees to
develop by themselves can be define as the Motivators in the employee
motivation concept (Dobre, 2013).Therefor this is important that it directly
affected to the organization performance.
“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” – Anne M. Mulcahy (Bernstein,2017).
Hence this is important where the employee motivation benefits to the
organization in different aspects. As such
- · Improve the performance level of the employee
- · Change the negativity in to positive thought
- · Innovative and creative ideas on business development
- · Reduce employee turn over
- · Team work
- · Proactive / problem Solving
- · Achieve the company goal (Aslam, 2014).
Considering the above mentioned factors to the life insurance company, employee recognition programs, Star of the month, service awards has been initiated and will be recognized in front of the management with a token of appreciation for the back office staff where for the sales cadre different competitions have been initiated with rewards and recognitions and tours and overseas trainings to motivate the employees to achieve the target as well. As a result of the employee Motivation Company will be able to produce the highest number of MDRT members in the insurance industry with a gross written premium of Rs. 13.1Bn as a result of the performance level (Union Assurance, 2020).
Source – (Union Assurance you tube Channel)
Company is maintaining a positive management relationship to
avoid negativity thoughts, as such company is conducting skip level
discussions, feedback forums, as physiologically where due to the pandemic
situation company has transformed the working processors, in to digital
platforms, not only that bust also the BCP guidelines, vaccination processors
have been placed in order to take care of the employees well-being as a
positive thought.
Ureka, Union Brave wave ideas,
HIPO projects were some initiatives that have been introduced by the company
management to express the new ideas on business development and skill
development. The top ideas has been recognized and implement with a Bravo award
to motivate the employees to bring up new
ideas to the company to achieve the goal.
Friendly working culture, the
best HR practices as work from home and flexi working hours, employee carrier
development programs enable the employee to work life a family in the
organization to achieve the goal of the company via reducing the employee
turnover. As per the annual report the employee
turnover including the fixed term contract basis staff was reduced to 17%
(Union Assurance, 2020).
Source - Annual report 2020
Training programs indoor and
outdoor, group projects were a path to develop the employee skills as problem solving and teamwork among the employees not only
that but also it was help to identify the employees in the organization and
these trainings were creating a relationship and bond among the staff as well.
Therefore it was easy to process the work with the bond and the relationship to
achieve the department or the branch goal.
Company has been received many
awards on performances and achievements where the best example of the employee
motivation will be shine through the Great Place to Work GPTW award. Company
has been continuously received the awards for the 9th consecutive
year not only that also the best place to work in the Asia, Ranked 3 in large
enterprise category can be defined as a
result of employee motivation.
References
Achim, I.M., Dragolea, L. and Balan, G., 2013. The
importance of employee motivation to increase organizational
performance. Annales universitatis apulensis: Series
oeconomica, 15(2), p.685.
Aslam, S., 2014. Impact of financial and non financial
rewards on employee motivation. Middle-East journal of scientific
research, 21(10), pp.1776-1786.
Bernstein, R. (2017) Developing a Winning Performance
Management Process. Available from: https://online.concordia.edu/business-news/performance-management-process/ [Accessed 27 November 2021].
Brooks, A.M., 2007. It's all about the motivation: Factors
that influence employee motivation in organizations.
Dobre, O.I., 2013. Employee motivation and organizational
performance. Review of applied socio-economic research, 5(1).
McGregor, L. and Doshi, N., 2015. How company culture shapes
employee motivation. Harvard Business Review, 11, pp.1-13.
Rizwan, M., Tariq, M., Hassan, R. and Sultan, A., 2014. A
comparative analysis of the factors effecting the employee motivation and
employee performance in Pakistan. International Journal of Human Resource
Studies, 4(3), p.35.
Toselli,C (2020)Redefining the Manager-Employee
Relationship. Available: https://www.pavestep.com/post/redefining-the-manager-employee-relationship [Accessed 25 November 2021].
Union Assurance, (2021) Union Assurance PLC was recognized
as a Great Place to Work® Sri Lanka for the 9th consecutive year and was
awarded as a Best Place to Work in Asia for 2021.[LinkedIn]Available from: https://www.linkedin.com/company/union-assurance-plc/posts/?feedView=all [Accessed 30 November 2021].
Union Assurance. (2018). Union Assurance We Love Our
Work Place 2018. [onlineAdvertisement] Available from: https://www.youtube.com/watch?v=bnCJ4ivMGmg [Accessed 25 November 2021].
Union Assurance. (2019)annual report 2019. Colombo: Union
Assurance [online] Available from:https://unionassurance.com/wp-content/uploads/2020/03/UAL-2019.pdf
[Accessed 29 November 2021].
Hi Deshani, You have detailed, excellent examples. Motivated employees are highly productive and force others to work harder; therefore, the organisation needs to implement different motivation factors to improve productivity (Dugguh, 2014). According to Adi (2000), an Employee’s qualification or capability cannot measure their performance idea that only desire for work has to be implemented, which help in improving the level of performance, increasing productivity, and reducing the cost of operation.
ReplyDeleteThanks for the feedback Nirmika, As mentioned these can be improved through setting clear targets for the employees, encourage team work, recognitions, other benefits to the employee and for the loved once, frequently conducting the mentoring sessions for the employees as well (Greiner, 2018).
DeleteHi deshani, agree with you, adding to your points, motivated employees bring a lot of benefits to the organization and they use their performance to affect the business efficiency, and therefore the success and sustainability of the enterprise (Lorincova, Starcho, Weberova , Hitka and Lipoldova, 2019
ReplyDeleteHi Dineth. Thanks for your feedback. Further would like to define the motivational factors directly impact on the business efficiency, where motivated employees will be an asset for the organization. However celebrating achievements, offer job opportunities, incentive programs, share and communicate the profits to the employees to improve performance is also benefited to the employee motivation (Weeks, Brubaker, Byrt, Davis, Hamann and Reagan, 2002).
DeleteAgree with you Deshani. To fulfil its objectives, any organization need financial, physical, and people resources. It is only achievable if motivated employees use their full capacity to complete the work (Manzoor et al, 2021). Motivated employees are those who are highly engaged and eager to execute their jobs (Kuvaas and Dysvik, 2009).
ReplyDeleteJanakan agree with your comment. As you mentioned financial, physical, and people resources where the responsibility depend on the human resource team to manage and monitor the employee motivation is also important for an organization to achieve the ultimate goal of the company (Cerasoli, Nicklin and Ford, 2014).
DeleteHi Deshani, agreed with your post. Adding to that if the empowerment and recognition of employees is increased, their motivation to work will also improve, as well as their activities and the organizational performance and there is a positive relationship between employee motivation and organizational efficiency (Jakobi, 2013).
ReplyDeleteHi Lakshan, Agree with your comment. Yes recognition of the employees will positively impact on the organizational performance(Amoatemaa and Kyeremeh, 2016). Where this will value the employees in the organization and improve their motivation to contribute the fullest, Decreased employee turnover, Improved team culture and employee satisfaction as well (Garr, 2012).
DeleteHi Deshani. Well written article. Pandey et al. (2008) mentions that employees who are highly motivated, tend to develop positive work related attitudes and behaviors such as exhibiting higher levels of organizational commitment, believing that jobs are important, working smarter, and ultimately develop higher job and organizational performance.
ReplyDeleteHi Gihan, Thanks for your feedback. further to this, would like to add as you mentioned, highly motivated employees attitudes positively impact on the organization performance (Abbah, 2014), where these factors such as increasing the quality of the work, create friendly culture, stability of the work force will directly in line with the profitability of the company via minimize the cost of productivity (Shahzadi, Javed, Pirzada, Nasreen and Khanam, 2014).
Deletewell explained Deshani, Motivation is a very important aspect of any work place, if the employees are not motivated then there is no job satisfaction and this leads to reduced productivity, also the Employee motivation strategy is different for different organizations and for different employees, also could be one important factor allowing employees to decide whether to stay or leave the organization, motivation practice and theory are different and difficult subjects touching every area of any organization (Chandrakant V. 2018)
ReplyDeleteYes Ganith. Agree with your comment. Further as you mentioned it is different for every organization to apply the theory in to the practical context. However this will depend on organizations values and beliefs (Giancola, 2011). Where the selected company is also having a set of rules and regulations that consist of several aspects as such the D,E,I policy of diversity, equality and integrity, code of conduct, whistle blowing, violence's against women and anti harassments policies were back born for the employees to work and create friendly environment to perform well in the organization (unionassurance, 2020).
DeleteWell explained Deshani. Motivation is a psychological term which means it cannot be forced on employees. It comes automatically from inside the employees as it is the willingness to do the work (Samiksha S,2020).
ReplyDeleteHi Upeksha, Agree with you. Further you have explained the growth need of self esteem by Maslow’s hierarchy of needs. which influence employees to work bottom of the heart, this will output by the highly motivated employees for the organization (Jerome, 2013).
DeleteHi Deshani. Agree with you. Motivation is the set states of the individual's needs that require to be satisfied and therefore pushes, incites and causes the individual to perform a series of actions in order to satisfy them (Moise Achim,2013).
ReplyDeleteHi Upeksha, yes. There are several theories that contains the differentiate needs of the employees as such the Maslow’s hierarchy of needs, ERG Theory, developed by Clayton Alderfer. Theory X and Theory Y by Mcgregor and McClelland's acquired-needs theory which were the foundation of the motivational theories. These theories will help to increase the motivation of the organization (Safdari and Maftoon, 2017).
DeleteHi Deshani. Well explained, When all the elements of an organization operate together in achieving a positive result in an organization, a high level of organizational performance is achieved (James, 2012). Short-term and long-term organizations can benefit due to the high-performing employees. When all the elements of an organization operate together, it drives to achieve the organization's success.
ReplyDeleteHi Thiloka, agree with your comment and second it. Further employee motivation cannot be developed overnight. It has to be properly planed and implement carefully (Honore, 2009),where this has to be openly communicate to all employees to feel the culture and to build the transparency of the policies and procedures these factors will also effect for the employee motivation (Ganta, 2014).
DeleteHi Deshani, Well explained, adding to that an important factor for a company's ability to innovate is the motivation of its employees. Innovation is key for sustaining a company long term, therefore nurturing creativity and motivation in your workplace is key. Motivated employees will be heavily invested in the success of the company; hence, they will often be responsible for generating new ideas and optimising business performance. (Kumar 2014)
ReplyDeleteHi Ijaz, thanks for your feedback. Highly motivated employees will contribute the best for the organization and influence others and help to achieve the other colleagues personal goal as well as the organizational goal (Masaiti and Naluyele, 2011). As mentioned the innovation plays a major role where the new ideas will be awarded and rewarded in the selected company that I have been working for will increase the motivation towards to bring innovative ideas to minimize the cost of the company and to achieve the goal of the company (unionassurance, 2021).
DeleteNicely written, A team with high employee morale is in a better position of attending office every day and facing challenges of the job. Further, the happier the workers are, the more productive they turn out to be; additionally, the company experiences fewer conflicts and lower incidents of desertion (Sabir,2017)
ReplyDeleteHi Surangi, Agree with your comment. Further as mentioned highly motivate employees will be an asset for the organization where they will influence the others to reach and help to become highly motivated as well (Pulasinghage, 2010). However these factors will directly impact on the organizational performance as well.
DeleteHi Deshani , agreed with your points, Motivation is the force that energizes , directs and sustain behaviors high performance is achieved by well motivated people who are prepared to exercise discretionary effort, example motivated employees do more than is expected of them alone(Armstrong,2014)
ReplyDelete